We have an experienced team for both Inbound and Outbound Call Center Services
At Simpex we take the time to understand your organizational goals and then utilize our proven industry-specific inbound call center experience to develop a customized solution that will help your company succeed. Whether your inbound call center service requirements are simple or complex; requires live customer service specialists and/or Interactive Voice Response (IVR) applications, we will develop flexible solutions in order to provide maximum results for your company. By leveraging our extensive experience and leading edge technology towards customer satisfaction, Simpex remains an industry leader and continues to receive numerous industry trade association awards for our inbound call center services.
We have been in the outbound call centre business for several years have used our time wisely to optimize what we do when it comes to our contact center. The results are stellar outbound conversion rates, exceptional sales statistics and valuable customer data to support marketing and sales initiatives.
We maintain the highest standards in Canadian, US and UK privacy legislations and licensing required to operate successfully as an outbound call centre service provider. Based on our track record for integrity and results, our customers return campaign after campaign as our reputation as an industry leader in outbound call services across North America continues to grow.